Implementation and Support
From consultancy advice to project
management and from implementation to training, our dedicated team
will be there to provide you with all the support and guidance you
need to ensure our solutions continue to meet your
expectations.
Implementation
We offer a first-class implementation service backed up
by some of the most experienced people in the industry. So you can
rest assured that your system implementation will be fast, accurate
and successful.
Training
We deliver detailed training courses covering the
following areas:
-
Pensions theory
training
-
Basic to advanced pension
administrator training, ranging from using individual routines to
running monthly and annual processes
-
Basic to advanced Propay
(pensioner payroll system) training
-
System set up and
configuration training
Courses are delivered at our offices
in a dedicated training room, or can be run at a client's
office.
Clients who have a large number of
users to train can consider "Train the Trainer" courses
whereby nominated individuals can become accredited trainers
to enable them to run our training courses within their own
organisation.
Ongoing Support
We also have an excellent reputation for the effective
after sales support we provide for our clients. In addition to
delivering training courses for our product range, we have
carefully planned the way that the support teams are organised so
that clients can get fast, direct access to any help that they
require. The processes and procedures adopted by the support
department are, as far as possible, consistent for all products to
ensure optimal efficiency.
The support department is integrated
with other departments within Profund, enabling the team to draw on
resources and expertise as and when required, to enable our
clients' systems to operate as efficiently as possible.
Profund Community
The Profund Community was developed to provide its members with a
forum to exchange information, share experiences, discuss ideas and
advise other people who have an interest in Profund products and
services. The Community membership includes:
- Clients
- Prospective clients
- Profund staff
- Consultants
The discussions held on the Community help us to understand the
needs and concerns of our clients and the wider market, therefore
helping us continue to develop our products and services to
continue to meet the challenges faced by the members.